Service Management

When the term started, I wasn't really sure what to expect from this class. Service Management... so we're gonna manage service? What came to mind was managing waiters or people who service other people. The main focus for the subject is actually IT services. If we understood how to manage our services, we could actually maximize the use of the companies resources. It basically is used to ensure that all processes and activities are clearly aligned with the requirements of the business. We create an agreement and a policy that the company's IT department would follow when it it required its services. Looking at this now, what I had thought at the start was way off to what I heard in class. So much documentation! O_O